ON-DEMAND IT SERVICES
If you're looking to reduce expenses and control spending, we can help with a full range of low cost solutions. Here are just a few aspects of our services designed to help you with your endeavor:
- Pay as you go
- Expediently Determine IT Issues
- Rapid IT Issue Repair/Response
- Helpdesk, Remote and Onsite Support
- Minimizing Proprietary Tools & Services
- Immediate Solution Execution
- 3rd Party Application Configuration and Support
- Network Maintenance, Support & Updates
- Network and Computer Installation
- Print Services & Document Management/Backup
- Facility Planning, Building and Moving
Our solutions are scalable so you can choose only the services needed. We work with you to make sure that things don't break in the first place. Using a flat-fee monthly approach to billing, our incentive is to keep your network running smoothly. The better we do our job, the less you'll need us and the less you'll experience downtime. We'll also provide user access to our live service desk for remote support by phone and over the internet.
Hardware Maintenance
A typical business IT infrastructure has a variety of hardware products with different level of complexity in maintenance. Servers, workstations, printers, scanners, POS, card readers, Internet phones, hand held devices are just a few to name. Although advancement in technology during recent years has considerably improved the quality of the hardware equipment that we use today, each component has a life cycle and does not last for ever.
To make the issue more complicated, workstation and servers need frequent upgrades. A process that is not as straightforward as it seems due to variety of choices in market place that leads customers to usually overspend for the hardware. Our hardware maintenance service provides you with routine hardware inspection and proactive control of hardware lifecycle so that you can avoid downtime by hot swapping components.
Software Maintenance
The number of generic and specialized software that even a small business entity is using to manage different aspects of their operation, is overwhelming. Starting from a hybrid of server and workstation operating systems such as Windows, Mac OS and Linux to personnel management, inventory and accounting applications. Sometimes more specialized applications designed to automate the workflow are deployed to or embedded in the designated hardware. All of the above pieces of software run simultaneously in a complex multi-user environment integrated by database servers, application servers and file servers to provide businesses with the tools that they need to run efficiently and smoothly.
The administration of such a complex mix of components is not trivial and as the size of operation grows requires dedicated personnel. Our software maintenance service provided on a 24/7 schedule remotely over Internet, is the solution to small and medium size businesses trying to avoid the burden of an onsite IT administrator.
Network Maintenance
In the tightly connected business world of today, computer networks provide the foundation to keep the information flowing from one node to another. For example from inside a division to corporate's Intranet or between entities on Internet. Traditionally, network connectivity was intended for transferring data, but with the increase of bandwidth and higher availability of Internet service providers, businesses are relying on networks for their phone, fax, teleconferencing and video conferencing, as well as collaborative workspaces.
Gateways, Switches, Hubs, Firewalls, Network Equalizers, Modems, Patch Panels and Wireless Base Stations are the underlying peripherals that connect different hardware components together. If the downtime of a single workstation or a server may cost a business thousands of dollars, the downtime of the network is nothing short of a disaster. Our Network Maintenance service is another tool at the hand of managers to guarantee their uptime and smoothness of their operation.
Intranet & Internet Security
Security is perhaps the most ignored aspect of IT infrastructure by small business managers and administrators. It usually comes to the spotlight when it's too late and a major catastrophic security issue has already challenged the organization.
Security management for networks is different for all kinds of situations. A small home or an office would only require basic security while larger businesses require high maintenance and advanced software and hardware to prevent malicious attacks from hacking and spamming. Our Internet and Intranet Security service considers a variety of measures for securing your network, including but not limited to:
- Firewall or Unified Threat Management System
- Deployment of Antivirus, Antispyware and Internet Security Software
- Enforcement of Strong Authentication
- Securing Wireless Connections
- Raising Awareness About Security to Employees
Disaster Recovery Planning
Disaster recovery is the process, policies and procedures related to preparing for recovery or continuation of technology infrastructure critical to an organization after a natural or human-induced disaster. It includes planning for resumption of applications, data, hardware, communications (such as networking) and other IT infrastructure.
With the increasing importance of information technology for the continuation of business critical functions, combined with a transition to an around-the-clock economy, the importance of protecting an organization's data and IT infrastructure in the event of a disruptive situation has become an increasing and more visible business priority in recent years. Our Disaster Recovery Planning service will help you to incorporate safeguards into your IT infrastructure up front and avoid costly recovery or a likely total loss in the event of a disaster.
Active Directory Administration
Active Directory (AD) is a technology created by Microsoft that provides a variety of network services using the same database, for use primarily in Windows environments. Active Directory also allows administrators to assign policies, deploy software, and apply critical updates to an organization seamlessly.
Active directories are a great way to organize medium and large size organization or corporation's computers data and network. Without an active directory, most end users would have computers that would need to be updated individually and would not have access to a larger network where data can be processed and reports can be created. While active directories can be extremely technical and require lots of expertise to navigate, they are essential to storing information and data on networks.
Administering active directories is time consuming and requires special training and dedicated IT savvy personnel that is costly for smaller organizations and is the major factor preventing them from utilizing such a useful tool. Our active directory service will design, deploy and maintain your domain and directory service according to your needs.
